Last updated: October 1, 2026

Who operates SoundoraMerch?
SoundoraMerch.com is operated by Ecomcht LLC, 4405 Jager Dr NE Ste C4-4096, Rio Rancho, NM 87144, United States. Phone: +1 (505) 528-6618. Email: [email protected]. Support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time.

Are these official band or artist shirts?
No, unless a product page expressly says the item is official or licensed by a named rights holder. Our products are original designs. We are not affiliated with, endorsed by, or sponsored by any artist, band, label, or publisher.

When is my order printed?
After you place the order. Items are not pulled from a shelf and are not shipped from our Rio Rancho mailing address. A production partner prints the item, then a carrier ships it to the address you entered at checkout.

How long does delivery take?
Processing takes 3 to 7 business days. After the carrier receives the package, transit is 7 to 10 business days in the United States and 10 to 14 business days to other countries we ship to. A U.S. order typically arrives in 10 to 17 business days. These are estimates, not guaranteed dates. Business days are Monday through Friday, excluding U.S. federal holidays.

How much is shipping?
Shipping to a United States address is $6.99. Shipping to other countries available at checkout is $12.99. The fee you pay is the fee shown at checkout. We do not add a shipping charge after the order is placed.

Do you ship outside the United States?
Yes, to countries that appear at checkout. The recipient is responsible for any customs duties, import taxes, or brokerage fees. Those charges are not included in the product price or the shipping fee.

Will I get tracking?
Yes. When the carrier scans the shipment, we email the tracking number to the address used at checkout. Tracking may take one business day to show movement after the label is created.

Can I return an item?
For orders delivered in the United States, yes. You may return a new, unused item within 30 days of the delivery date, whether or not it is defective. It must be unworn, unwashed, and unused, with original tags attached. We do not offer exchanges. Email [email protected] within 30 days and we will send a prepaid return label. Return shipping is free. There is no restocking fee.

When will I get my refund?
After we receive the return and confirm it meets the condition above, we refund the product price and the outbound shipping fee you paid for that item to your original payment method. Refunds are processed within 10 days after we receive the item. Your bank may take additional time to post the credit.

What if the shirt arrives damaged or misprinted?
Email [email protected] within 30 days of delivery with your order number and a photo of the problem. These returns are free, and the refund follows the same 10-day processing time. We do not replace the item with an exchange.

Why does the color look slightly different from the photo?
Photos are mockups. Screens and the printing process can shift color slightly. The design, placement, and garment color are the ones named on the product page.

How do I contact you?
Email [email protected] or call +1 (505) 528-6618 during support hours. Include your order number.