Last updated: October 1, 2026
SoundoraMerch.com is operated by Ecomcht LLC. This policy explains where we ship, what shipping costs, and how long an order takes.
Items are printed after you place the order. They are produced by our print partners and shipped to the address you enter at checkout. They are not shipped from our Rio Rancho mailing address.
Processing time
Processing takes 3 to 7 business days. This includes order review, printing, and handoff to the carrier. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays start processing on the next business day.
Shipping rates and transit time
Transit time starts after the order is handed to the carrier. It does not include the processing time above.
| Destination | Shipping fee | Transit time |
|---|---|---|
| United States | $6.99 | 7–10 business days |
| All other countries we ship to | $12.99 | 10–14 business days |
The total time from order to delivery is processing time plus transit time. For a U.S. order, that is typically 10 to 17 business days. For an international order, that is typically 13 to 21 business days. These are estimates, not guaranteed delivery dates. Carrier delays, customs inspections, and peak seasons can add time.
The shipping fee shown at checkout is the fee you pay. We do not add a shipping charge after the order is placed. If the fee at checkout ever differs from this page, the checkout fee applies to that order, and we will correct this page.
Where we ship
We ship to the United States and to other countries available at checkout. If a country is not listed at checkout, we do not ship there. We do not ship to P.O. boxes unless the carrier option at checkout accepts them.
Customs, duties, and taxes
For orders shipped outside the United States, the recipient is responsible for any customs duties, import taxes, or brokerage fees charged by the destination country. These charges are not included in the product price or the shipping fee. We do not control customs processing time.
Tracking
When the carrier scans the shipment, we email the tracking number to the address used at checkout. Tracking may take one business day to show movement after the label is created.
Address accuracy
You are responsible for entering a complete, deliverable address. If a package is returned because of an incorrect or incomplete address, we can reship it after we receive the return. You pay the shipping fee for the reshipment. We are not responsible for packages marked delivered by the carrier to the address you provided.
Lost or delayed packages
If tracking has not updated for 7 business days after the last scan, or the estimated delivery window has passed, email [email protected] with your order number. We will open a trace with the carrier. If the carrier confirms the package is lost, we will reprint and reship the order or refund the product and shipping fee you paid.
Split shipments
If an order contains more than one item, items may ship separately as each one finishes production. You will not be charged an extra shipping fee for that split.
Contact
Ecomcht LLC
SoundoraMerch
4405 Jager Dr NE Ste C4-4096, Rio Rancho, NM 87144, United States
Phone: +1 (505) 528-6618
Email: [email protected]
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time